Infosys Walk-in-Drive 2023: The Infosys LTD has invite to participate for the haring of Service Desk Role. This is a Walk-in-Drive In (16th August’23) for fresher and experience graduates candidate from any field who are looking to start their career in the IT industry. Infosys is a global leader in digital services and consulting origination, In this article we going to provide all the information you need to know. before applying Infosys Fresher Off Campus Hiring 2023, including the job role, eligibility criteria, and how to apply.
About Infosys Service Desk Position
Service Desk Process providing technical support to clients and Control M or similar ticketing tool with knowledge of 0ticket priority, severity with Infosys clients to ensure high quality deliverables. Candidate must have a strong understanding of CEFR :: B1, C1, C2 offered by the company and be able to troubleshoot technical problems efficiently.
Overview Of Infosys Service Desk Process Position
| Recruitment Organization | Infosys LTD |
| Online Application Start | On-Going |
| Official Website | https://career.infosys.com/ |
| Selection Mode | Infosys Walk-in-Drive |
| Salary Package | Not disclose |
| Job Location | JP Nagar, Bangalore |
| Job Type | Full Time |
Eligibility Criteria for Service Desk Process Role
To be eligible for Infosys Walk-in-Drive 2023, you must meet the following criteria:
Educational Qualifications And Experience
- Candidate must have a Bachelor degree in any discipline from a recognized university.
- Minimum 1 year work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams, BIOS
Infosys Service Desk Position Role And Responsibility
- Excellent communication skills CEFR :: B1, C1, C2
- Experience on Service now, Remedy, Control M or similar ticketing tool with knowledge of 0ticket priority, severity
- Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident
- Knowledge of Incident Management lifecycle
- Aware of current role SLA and Metrics handled
- Talents should be based out of Bangalore or Pune
- Work from Office is mandatory, No option of hybrid and WFH
- 24*7 Shifts is mandatory
- Mandatory B2C chat process experience(B2B will not be considered)
- Recent project/Process should be based on chat
- Mandatory experience on L1 Service Desk/CS-Semi tech / Blended Voice process with Email/Outlook & chat experience
Selection Process
The selection process for Infosys Fresher Off Campus Hiring 2023 will consist of the following Steps:
- Technical Interview
- HR Interview
Interview Date And Venue
- Interview Date: 16th August’23
- Interview Time: 10 AM till 1 PM
Interview Venue:
Bangalore JP Nagar office Venue:
Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road,
Sarakki, 1st Phase J P Nagar, Bengaluru, Karnataka – 560078
Landmark: Near Sindoor Convention
How to Apply
interested candidates can Apply Online Earlier as possible at The Official Website of Infosys (Infosys Careers page) Infosys upcoming vacancies and Service Desk salary and Benefit Details are given in the Infosys official career page career page.
