HCL Tech Entry-level Jobs 2023: Are you a recent graduate in engineering department and looking for a career opportunity in technology company? Than you are the right job news now. The HCL Technologies is a one of the leading IT company in India, HCL currently recently announce a fresher hiring drive for freshers B-Tech candidates as a Executive positions in remote. HCL looking for fresher candidates any of the following disciplines B.E/B.TECH/ M.E./M.TECH. As a Executive Executive at HCL Technologies, you will have various responsibilities related to tech operations and analysis. Eligible candidates can apply online at the HCL official websites @www.hcltech.com . In this article we going to provide you all the required details about HCL fresher job Opening 2023, including the eligibility criteria and application process for the HCL Engineer Executive Role.
Overview Of HCL Technologies Entry-level Job Opening 2023
| Company Name | HCL Technologies |
| Website | https://www.hcltech.com/ |
| Job Role | Engineer Executive |
| Qualification | Graduate |
| Batch | 2022/ 2023 |
| Experience | Freshers |
| Venue Location | Remote |
| Walk-in Date | Announce soon |
Eligibility Criteria For The HCL Engineer Executive Role
Academic Eligibility : Candidate Must Have Engineering graduates with degree in B.E/B.TECH/ M.E./M.TECH
Role & Responsibilities For HCL Engineer Executive Role
- To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies.
- To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions or Reopen Cases.
- To maintain high login Efficiency (Availability) for customers.
- To provide level 1 remote desktop support to resolve tickets orprovide hardware or software or network problem diagnosis or resolution via telephoneoremailorchat within agreed SLA of ticket volume and time.
- To update worklogs and follow shiftor escalation process to escalate complex problem to appropriate support specialistsorroute problems to 2nd and 3rd level IT support staff as the case be.
- Work on value adding activities such Knowledge base update and self development.
Application process
Interested candidates can apply for the HCL Technologies Engineer Executive roles through HCL Technologies Career Page (https://www.hcltech.com/). The Online application form requires candidates personal and educational details, along with a resume highlighting their achievements and experiences.
